Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships.
How long will delivery take?
Standard shipping takes 5–7 business days. Expedited shipping takes 2–3 business days.
Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible at [your email] if you need to make a change. We cannot guarantee changes once an order has been fulfilled.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Customers are responsible for return shipping costs.
How do I start a return or exchange?
Email us at PropellerandThread@gmail.com with your order number and reason for return. For exchanges, we'll provide a free prepaid return shipping label.
When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your return. Original shipping costs are non-refundable.
Products & Sizing
How do I find my size?
Check out our Size Guide for detailed measurements and fit tips.
Are your products true to size?
Sizing can vary by brand — some brands run oversized or have unique fits. We recommend checking the size guide for each specific product before ordering to ensure the best fit.
Contact Us
How can I get in touch?
You can reach us at PropellerandThread@gmail.com. We aim to respond to all inquiries within 1–2 business days.